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How can I contact customer support?

If you have a question, please contact orders@pocketgems.com or fill out the contact form here.

Please keep in mind that we are only able to assist with issues related to the WAR DRAGONS online store. If you have any inquiries related to the game, please visit the Helpshift site. 

What is your return policy?

Once an order has been confirmed we do not offer returns or refunds. However, in the case that the product was misprinted, please send a photo to orders@pocketgems.com and we will reprint the item for you at no additional cost. 

What shipping options are available?

We offer Standard Shipping for all of our products which will take 5-14 days to deliver. 

    Do you ship to my country?

    Most likely! The entire list of countries that we ship to can be found here. The countries we do not ship to are due to high theft rates. 

    Do you ship to PO Boxes?

    Unfortunately we do not ship to PO Boxes at this time. 

    Is there a size guide I can look at?

    Absolutely! The size guide can be viewed here.

    How long does production take?

    Production for all orders is 4 days. However, during the holiday season production time can be as long as 6 days.